Project Management
Projects are designed to mirror real business goals. A customer support project may include multiple agents (one for FAQs, another for warranty claims, a third for escalation), all sharing the same knowledge bases and integrations. A sales enablement project might bring together demo agents, a retail catalog, and integrations into CRM systems. By structuring work into projects, organizations ensure that everything connected to one initiative — agents, assets, branding, and analytics — is aligned and working toward the same purpose.
Each project defines four things:
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The Relational Agents it contains. |
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The shared assets those agents can access, including Knowledge Bases, MCP Integrations, Multimodal Interactions, and Extractors. |
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The branding and visual style of the experience as it appears to end users in PromethistAI clients. |
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The analytical scope measuring engagement, usage, and business outcomes at the project level. |
This structure makes projects both cohesive (all elements tied to a single business goal) and scalable (assets can be reused across agents without duplication).