Platform User's Guide
What are Agents?
Relational Agent
A Relational Agent is the central entity within the PromethistAI Platform. Each agent is powered by two complementary dimensions:
Relational Intelligence |
The default intelligence engine that powers empathetic conversation, adaptability, and user-centric dialogue. This layer provides the psychological and behavioral capabilities that make the agent feel natural, trustworthy, and responsive. |
Custom Configuration |
The workflows, guardrails, structured rules, and the explicit objectives that are specific for the particular task the agent is intended to execute. This ensures the agent always acts in alignment with organizational standards and compliance requirements. |
These two dimensions together enable the Relational Agent to both perform the specific job they are intended for and go beyond simple task fulfilment when needed. They can execute business processes while building meaningful relationships with users.
Lightweight Agent
A Lightweight Agent uses efficient voices with a smaller reasoning footprint, which makes it significantly cheaper to run. It has a profile, an identity, an objective and guardrails, but no Business Process Steps or Relational Settings. Use it for simple, single-purpose use cases such as FAQ assistants or practice partners.
You choose the agent type when you create the agent, and it can’t be changed later. See Agent Type.
In This Section
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Creating & Configuring Agents: build an agent from scratch or from a template, and set its purpose, identity and evaluations.
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Testing & Publishing: try your agent, and move revisions from Draft to Preview to Published.
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Automated Testing: run scored test conversations with simulated users before you publish.
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Memory and Relational Intelligence: how agents remember users across conversations.