Settings & Troubleshooting
In-App Settings
Access: Tap the ⚙ in the top right and open Settings.
These options let users tune performance, language, and privacy. Some settings may differ slightly between iOS and Android.
Profile
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Not logged in / Signed in — Shows SSO status and current identity
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Request data deletion — Initiates a user data deletion request (e.g., profile and identifiable interaction data) via email
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This requires an email app with an active account configured on the device. |
Application
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Region (e.g., Europe) — Selects the processing region. Choose the closest region for lower latency and to meet data-residency needs. Your organization may enforce this
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Language — Sets the interaction language used when talking to agents. It does not change the app’s UI language
User Interface
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Visual Quality (Low / Medium / High) — Controls 3D fidelity (materials, lighting). Lower values improve stability and battery life on mid-tier devices
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Resolution (Low / Medium / High) — Controls the 3D render resolution. Lower values reduce GPU load and can help on older hardware
Duplex
Controls how the app listens during conversations:
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Push-to-talk Off (default): Continuous, hands-free speech with barge-in
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Push-to-talk On: Press-and-hold to speak; the app only listens while the button is held
Push-to-talk mode is useful in noisy environments, on mid/low-tier devices, or when you want precise control over when the agent is listening.
Troubleshooting
Quick Checks
- High latency?
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Use Wi-Fi or ensure a strong cellular signal.
- Rendering performance issues?
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Lower Resolution first, then Visual Quality; close background apps.
- Failed to interrupt the agent?
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Turn Push-to-talk On.
- Wrong interaction language?
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Update Language under Application.
- Can’t see enterprise agents?
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Confirm you’re Signed in via SSO under Profile.