Account Management

Accounts are the foundation of PromethistAI. They represent your organization within the platform and define the boundaries for billing, member access, and project ownership.

Think of the structure as:

  • Accounts – top-level container. Owns billing, members, and projects.

  • Projects – workspaces that hold agents, assets, and integrations.

  • Agents – the relational experiences delivered to end-users.

This hierarchy ensures that every agent is tied to a project, every project belongs to an account, and billing is consolidated at the account level.

Creating an Account

If you are the first person from your organization to log in:

  1. You’ll be prompted to create a new account.

  2. Provide:

    • Account name – usually your organization’s name.

    • Billing email – the address where invoices and usage alerts will be sent.

    • Additional required information (contact details, region, etc.).

Once set up, this account becomes your primary organizational container, and you can begin adding projects and inviting team members.

Accessing Accounts

It’s common for consultants, agencies, or enterprises with multiple divisions to have access to more than one account.

Account Switcher

  • Use the Account Switcher in the administration console to move between accounts.

  • The switcher shows all accounts you belong to and your role in each.

  • Your role determines what you can see and do in that account (see Roles & Permissions.)

Example: A design consultant may be an Owner in their agency’s account, but only a Viewer in a client’s account.

Selecting Platform Region (US/EU)

You can choose which backend cluster the administration console connects to. Use the region switcher in the top navigation (globe icon) to toggle between EU and US.

How to switch

  1. Click the globe pill in the top bar (e.g., EU).

  2. Choose US or EU from the popover.

  3. The console reloads to that region’s workspace and shows the content stored there.

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The platform region defines where your console resources live (projects, agents, knowledge bases, assets, analytics). Switching regions does not move data; it only changes which region you’re viewing.

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Your selection is remembered for your next visit (per browser).