End User Access

Authentication & Projects

The PromethistAI client organizes agents into projects. A project is the workspace an agent was published from. When you add an agent by scanning its QR code or opening its link, that agent’s project joins your Projects list.

You can talk to a project’s public agents without signing in at all. Signing in unlocks agents your organization has restricted to authenticated users, links conversations to you, and enables Insights.

In the mobile app you sign in to each project separately. In the Web Client one account covers all of them.

Projects

The Projects Screen

Open the Projects screen using the project logo on the home screen.

It lists every project you have added. Each card shows the project logo, the project name, and the organization that owns it.

Where the account appears is the one real difference between the two clients. In the mobile app each card carries its own, showing either your account or a Sign in button for that project. In the Web Client there is a single account at the top of the panel, above the list, and it covers every project in it.

To remove a project, open the … menu on its card. You can add it back later.

Adding a Project

There are three ways to add a project:

Open Project from the Platform: In the PromethistAI Platform, open the project and click Open Project. It opens the project in the Web Client and adds it to your Projects list. This is the quickest route if you already have the Platform open.
Scan a QR code or open a shared link: Adding an agent this way also adds the project that agent belongs to.
Add it by reference: Tap the + button on the Projects screen and paste the project’s URL, or its reference on its own.

Signing In

Projects differ in what they expect. Some let you use their agents without signing in at all, some offer sign-in when you open them and let you skip it, and some require you to sign in before you can go any further.

In the Web Client you are signed in with the same account you use for the PromethistAI Platform, so opening an agent or project from the Platform carries that account across.

Managing an Account

In the mobile app, tap the account on a signed-in project card to open the account panel. It shows your name and email address, along with:

Switch account: Sign in to that project with a different account.
Log out: Sign out of that project. Other projects keep their own sign-in state.
Request data deletion: Initiates a user data deletion request, covering your profile and identifiable interaction data.

In the Web Client, Log out is on the Projects panel and signs you out of everything at once.

Home Screen

The home screen is built around the project you have open. Depending on the project, it shows either:

The project’s Featured agent, with its description and a section listing what you can do here
The project name and description, when no featured agent is set

An Agents section lists the project’s agents. Tap the star on a card to keep one handy. The QR button opens a scanner for adding an agent by code.

A bar at the bottom of the screen moves between Home and Profile. Profile summarises how you are doing across your evaluated sessions: a written piece of feedback, one thing to try, and a list of your skills with a trend and a score for each. Until an agent you have talked to has evaluations set up, it reads Analytics will appear here once conversations have been evaluated.

Why is my Profile empty? The Profile tab only fills with results from evaluations that have User Facing turned on, because those are the results shared with the user. It also belongs to the Empower package: in a project set to Engage, the Profile tab doesn’t show results. See Where Results Go and the Package setting in Project Settings.

Which agents you see depends on your access to the project. Signed out, you see only Published agents. If you have any access to the project you also see Preview agents, and only as an Owner or Editor do you also see Draft agents.

The project logo reflects the project’s branding, configured in the PromethistAI Platform. See Project Administration.

Anonymous Mode

Anonymous Mode lets you talk to an agent without linking the conversation to your identity.

Turn it on under Settings → Conversation → Anonymous mode. It applies to every agent and stays on until you turn it off. You can use features normally; conversations simply aren’t associated with your account.

An anonymous identity is tied to the device you are using, so anonymous conversations do not carry over to another device.

If an agent requires sign-in, you must authenticate to use it.